Returns & Cancellations
Any product may be returned within 30 days of the shipment date there will be a 15% restocking fee on all returns and the product must be returned in the same condition as it was received.
If the product is received back in altered condition like a product that was in a sealed package that has been opened, then it will be treated as a sale to us of a used item, not as a return, and your credit will depend on what we would normally pay for that used product (if any).
We pay for the return shipping if we made an error, you pay if you ordered the wrong item or simply are returning a no longer wanted item.
The refund will be issued within 3-7 business days of the return of the product.
If you have purchased a factory sealed item that is missing pieces, parts, instructions, etc., please let us know and we will contact the manufacturer to obtain replacement pieces.
Please Ship Your Returns To:
Returns / DetroitGameGear.com
35730 Green St
New Baltimore, MI 48047
With the pandemic and with major shortage of people wanting to work we cannot cancel orders because we have no one to answer the phone calls and emails our apologies for this. During the Holiday Season (Dec. 8th thru Dec. 25th) we cannot cancel orders once they are placed. Please contact Customer Service at firstname.lastname@example.org to see if your order has not yet been processed and can still be canceled. Pre-orders can be canceled any time up until the item is in stock and your order has been processed.